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]]>The fact is that customer service starts before they buy and long after the package is delivered. From the need for tech support to the essential nature of a reverse logistics provider like ReverseLogix, here are three customer service investments you need today.
One of the most important aspects of customer service after purchasing is product support. Let’s face it, as great as products may be, there are moments when there will be a fault that will get your customers irked. When this happens, great companies provide prompt and comprehensive service and product support. This includes anything from on-demand support to even step-by-step troubleshooting. The key here is to be prompt.
In the absolute worst case, you’re going to have to face the prospect of a return. This is usually at a point when your customer is disappointed and agitated. You should make sure that your returns procedure is well polished. Additionally, you should pair up with a dependable reverse logistics company. They will be the ones to process the return on your behalf and ensure that this is done quickly and efficiently. This will breed a level of confidence from your customers.
Finally, and this isn’t tied with any kind of problems—you should also consider giving out bonuses for those customers who have truly stayed with you down the months or even years. It can be as simple as a branded giveaway, a loyalty card, or even discounts. The point is to ensure that they feel special in a very practical sense. These kinds of gifts might cost you some money, but the payoff in terms of more sales down the line is certainly worth it.
Follow these three tips, and you can be sure that your customers are left happy and content.
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]]>The post An Overview of the Various Types of Trucking Trailers appeared first on The Atlantic Bridge.
]]>In the case you are thinking of joining the trucking industry, you should know that it pays to getthe right truck and trailer with regard to their application. While its power mainly influences the kind of truck you opt for, the trailer choice depends on the types of goods you will be ferrying. That said, below are the various types of trailers you can choose from.
Flatbeds are very popular because of their versatile nature. Since it’s just an open platform, you can load the freight from whichever side including the front side. While transporting vehicles, flatbeds are preferred over other trailers because they are more affordable and can carry a lot more cars.
If weather conditions and road elements can damage freight, an enclosed trailer should be used. This type of trailer is loaded from the rear though some can be loaded from the side using a loading dock. A dry van can carry a maximum weight of 45,000 lbs. with a height of below 8ft.
A refrigerated truck is a temperature controlled trailer that is used to transport frozen or chilled products. Many items such as fruits, vegetables, meat products, daily and medication must be kept refrigerated at all times to avoid going bad even during transportation. No matter how hot it is outside, the trailer can keep the produce fresh and crisp.
As you can see, the type of freight you deal with mainly determines what kind of truck or trailer you will choose. Some trailers can be modified and added a few axles to carry more cargo, and some can even be disconnected to make loading easier. Buying trucks and trailers from a reputable company is the best way to go to ensure you get exactly what you need.
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]]>The post Logistics Consultant: The Man Behind the Curtain appeared first on The Atlantic Bridge.
]]>This is the reason many businesses are seeking the help of a logistics consulting company. There’s more to a logistic consultant than just giving pieces of advice, though. Here’s a clearer picture of their job and why having a qualified one is important to every company:
The main function of a consultant is to identify, analyze, and solve the issue at hand. For a logistics consultant, this workflow is also followed by a more specific concept.
A logistics consultant helps companies improve customer service and warehouse operations. They find a working solution, from the supply chain to the handling of materials, until the distribution is done. They do this through strategic planning, employing technological advances and introducing new processes to reach their goal.
In short, a logistics consultant is the brain working backstage to ensure that everything in front is running well.
While licensing is not required to be a logistics consultant, the right educational degree and background will be helpful for the job. Knowing how to handle resources physically, as well as managing them and communicating with different parties is necessary. Handling resources usually involve doing the inventory, locating where the goods are, and managing the inflow and outflow of goods. Communicating with suppliers and knowing how to negotiate the right prices is a plus, as well.
A logistics consultant can help businesses in many different ways. If yours still hasn’t got one, maybe it is time to do so.
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